Frequently Asked Questions
Everything you need to know about your Meseroll gear and orders.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your gear sooner.
What is your return policy for sports equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that for safety reasons, certain protective gear cannot be returned once the seal is broken.
Do you offer a warranty on high-performance gear?
Yes, most of our technical equipment comes with a 1-year manufacturer warranty against defects. This does not cover standard wear and tear from regular athletic use.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself according to the instructions provided to ensure the best fit for optimal performance.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking link to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our financing partners.